Terms & Conditions
Introduction
Due to the nature of our business, we only accept refunds in very specific circumstances. This is both to avoid contamination of our products (leaving them unfit for resale) and also to protect ourselves from unreasonable costs due to “buyer error”. We strongly encourage our customers to ensure that they thoroughly research which products are needed for their project PRIOR to buying (both for online orders and in-branch purchases).
Our friendly sales support team are happy to provide advice to customers to help them select the right soils, compost, compost-blend, mulch or aggregate product for their bespoke needs, prior to purchase.
For online orders and telephone orders, we will usually refund unfulfilled orders (orders which have not yet been loaded for delivery to your premises), although we reserve the right to apply our discretion.
Refunds
We reserve the right to apply our discretion when handling requests for refunds. No refunds will be provided without proof-of-purchase, typically in the form of a receipt or tax invoice. Refunds will not be given where a customer has procured the wrong product for their needs. Damaged goods will need to be assessed by our on-site team.
Where we agree to provide a refund, this will be credited back in the original tender. For online purchases, Credit Card, AfterPay and POLi refunds will be processed back via the same payment gateway.
Damaged Goods
In the unusual circumstance where our product has been delivered or sold on-site damaged or not fit-for-purpose, we will offer a full refund or like-for-like replacement of the defective products, pending assessment by our on-site team.
Sale of Goods
The following goods are available to purchase via our Site(s): Garden and Landscape Supplies, Mulches, Soils, Growing Mediums, Aggregates, Decorative Stone, and Firewood.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid.
Payments
We accept the following payment methods on our Site: Credit Card, Debit, POLi, and AfterPay. When you provide us with your payment information, you authorise our use of and access to the payment gateway you have chosen to use.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered on a per-product delivery basis, based on postcode. Shipping costs will be displayed in full at checkout. Delivery will take place as soon as reasonably possible, and we will contact the customer to arrange delivery via telephone. Delivery times may vary due to unforeseen circumstances.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Limitation of Liability
Composting New Zealand Ltd and our directors, officers, agents and employees will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Applicable Law
These Terms and Conditions are governed by the laws of New Zealand.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Re-collection of Damaged Goods
Where refunds are agreed, it may be impractical for us to remove any previously delivered product, although we will always endeavour to do so. In these circumstances, we will usually agree to a replacement or refund as per the terms and conditions laid out above, and accept no liability for disposal of product that we are unable to retrieve due to circumstances beyond our control.
Accounts
When you create an account on our ecommerce Site(s), you agree that you are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account. All personal information you provide to us through your account must be up to date, accurate, and truthful.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Composting New Zealand Ltd and our directors, officers, agents, and employees from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.
Contact Details
Please contact us via sales@compostingnz.co.nz if you have any questions or concerns.